Legal and policies
Refund Policy
Customers should review package details before purchasing. This policy does not promise unconditional refunds.
How to request
Email support@helpsignal.co.uk through the official support channel with the order reference, checkout email, purchase date and reason.
Factors considered
- Whether digital access or setup information has been supplied.
- Whether setup, configuration or onboarding work has been completed.
- Whether the delivered package materially differs from its stated limits.
- Whether a duplicate payment occurred.
- Whether a delivery problem is attributable to HelpSignal rather than incorrect customer details.
Digital supply
Consumer cancellation rights may be affected once digital supply begins with the customer’s express consent and acknowledgement. Any applicable statutory right is preserved.
Duplicate and delivery issues
Duplicate charges are investigated. Delivery issues attributable to HelpSignal are reviewed fairly and the software will be supplied, corrected or refunded where appropriate.
Approved refunds
Approved refunds are returned through the appropriate original payment route where applicable. Bank processing times are outside HelpSignal’s control.
Statutory rights
Nothing in this policy limits rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.
Contact
Questions may be sent to support@helpsignal.co.uk or posted to 301 Olney Road, Southwark, London, SE17 3HS, United Kingdom.
This business-specific draft is provided for transparency and has not been approved by a solicitor. Nothing in it removes or limits statutory consumer rights.
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