Legal and policies
Acceptable Use Policy
These rules apply to buyers, permitted users and anyone using the website.
Permitted use
Use HelpSignal to organise lawful customer enquiries and support tickets for your own business within purchased limits.
Prohibited conduct
- Fraud, deception or illegal activity.
- Harassment, threats, spam or abusive communications.
- Malware, security attacks or attempts to gain unauthorised access.
- Use of stolen, unlawfully obtained or improperly shared customer data.
- Credential sharing outside package allowances.
- Unauthorised resale, sublicensing or redistribution.
- Copyright or other intellectual-property infringement.
- Attempts to bypass user, ticket, record or technical limits.
- Any other abuse of the software or its infrastructure.
Action
Serious or repeated breach may lead to restricted access, termination or reporting to authorities where required. Contact HelpSignal promptly if misuse or unauthorised access is suspected.
Contact
Questions may be sent to support@helpsignal.co.uk or posted to 301 Olney Road, Southwark, London, SE17 3HS, United Kingdom.
This business-specific draft is provided for transparency and has not been approved by a solicitor. Nothing in it removes or limits statutory consumer rights.
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