One-time payment · No automatic renewal · Secure Stripe payment on this site
Popular choice
Professional Support Desk
£135 one-time
A professional customer-support package for businesses requiring greater ticket capacity, richer customer records and more structured support controls.
Up to 2 permitted users
Up to 150 active tickets
Up to 500 customer records
Configurable ticket categories
Expanded priority management
Support status tracking
Saved replies
Internal notes
Response history
Ticket-summary exports
Priority email support
Ideal for: Professional services, Small partnerships, Growing service businesses
One-time payment · No automatic renewal · Secure Stripe payment on this site
Complete package
Complete Support Suite
£650 one-time
A comprehensive one-time customer-support software package for established small businesses requiring larger capacity, advanced support configuration and structured onboarding.
Up to 20 permitted users
Up to 2,500 active tickets
Up to 15,000 customer records
Multiple support workflows where supported
Advanced category configuration
Team support structure
Extended ticket-history options
Saved-response library
Customer-record organisation
Support summaries
Data-export options
Initial software setup
Workflow-configuration guidance
Priority onboarding
Priority customer support
Digital access instructions
Ideal for: Established small businesses, Larger support teams, Agencies, Service operations
One-time payment · No automatic renewal · Secure Stripe payment on this site
HelpSignal packages are one-time software purchases and are not recurring subscriptions. Each package includes the permitted users, active-ticket capacity, customer-record capacity, features and support level stated on this page.
Additional users, support-ticket capacity, customer records, configuration, development work or services outside the selected package may require a separate quotation.
HelpSignal does not guarantee specific response times, customer satisfaction, customer retention or commercial outcomes.
Compare Every Package
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HelpSignal package comparison
Feature
Support Starter £59
Customer Inbox Plus £89
Professional Support Desk £135
Business Support Hub £185
Team Service Console £245
Advanced Support Centre £365
Complete Support Suite £650
Price
£59 one-time
£89 one-time
£135 one-time
£185 one-time
£245 one-time
£365 one-time
£650 one-time
Permitted users
1
1
2
4
6
10
20
Active tickets
30
75
150
300
500
1,000
2,500
Customer records
75
200
500
1,000
2,000
5,000
15,000
Ticket categories
Standard
Expanded
Configurable
Custom
Multiple
Advanced
Advanced
Custom categories
—
—
Yes
Yes
Yes
Advanced
Advanced
Priority labels
Yes
Yes
Expanded
Yes
Yes
Yes
Yes
Status tracking
Standard
Yes
Yes
Yes
Yes
Multiple workflows
Multiple workflows
Internal notes
Customer notes
Yes
Yes
Yes
Yes
Yes
Yes
Saved replies
—
Yes
Yes
Yes
Library
Library
Library
Response history
Basic
Yes
Yes
Yes
Detailed
Detailed
Extended
Search/filtering
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Support summaries
—
Yes
Yes
Yes
Yes
Yes
Yes
Data export
—
—
Summary exports
Yes
Yes
Data export
Data export
Team-oriented options
—
—
2 users
Team structure
Team organisation
Multi-user
Full structure
Setup guidance
Instructions
Guidance
Instructions
Instructions
Assistance
Configuration
Initial setup
Onboarding
—
—
—
—
—
—
Priority
Support level
Standard email
Email
Priority email
Priority
Priority
Priority
Priority
Payment and Delivery
Secure payment
Stripe handles payment details.
Server-controlled prices
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Digital delivery
Access or setup details follow confirmation.
No automatic renewal
No recurring plan is created.
Ready for a Clearer Support Inbox?
Compare HelpSignal packages and choose the level that matches your support volume, customer records and user requirements.