Legal and policies
Privacy Policy
This policy explains what information is handled, why, for how long and the choices available to you.
Who is responsible
Monika Sahani, trading as HelpSignal, is an independent sole trader at 301 Olney Road, Southwark, London, SE17 3HS, United Kingdom. Email support@helpsignal.co.uk; telephone +44 7366 589812.
Monika Sahani, trading as HelpSignal, is the controller for personal information collected through this website and direct business communications.
Information handled
- Contact details including name, business, email, telephone and postal address where supplied.
- Purchase details, package selected, payment status and transaction references. Complete card details are handled by Stripe and are not stored by HelpSignal.
- Support enquiries and customer communications.
- Software-account information where relevant, including permitted users and package capacity.
- Limited service and security logs such as timestamps, browser information and IP address where relevant.
Purposes and lawful bases
- To answer enquiries and take requested pre-contract steps.
- To complete a purchase, deliver digital access and provide support under a contract.
- To maintain tax, accounting and dispute records under legal obligations.
- To prevent abuse and maintain service security under legitimate interests.
Sharing and processors
Information is not sold. It may be shared only with necessary providers such as website hosting, email delivery and Stripe payment services, or where law requires it. Providers may process data outside the UK using recognised safeguards.
Retention
Enquiry correspondence is normally kept for up to 24 months. Purchase and accounting records may be kept for six years. Support and account records are kept while relevant to delivery and for a reasonable period afterward. Security logs are kept only as long as reasonably necessary.
Your rights
You may request access, correction, deletion where applicable, restriction, objection or portability by emailing support@helpsignal.co.uk. You may complain to the Information Commissioner’s Office at ico.org.uk.
Cookies and security
Essential website storage supports the cart, checkout and cookie choice. Optional tracking is not installed by default. Reasonable technical and organisational measures are used, but no unverified security certification is claimed.
Contact
Questions may be sent to support@helpsignal.co.uk or posted to 301 Olney Road, Southwark, London, SE17 3HS, United Kingdom.
This business-specific draft is provided for transparency and has not been approved by a solicitor. Nothing in it removes or limits statutory consumer rights.
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